The Guest Services Supervisor at a transitional living facility is responsible for ensuring a high level of customer service for adult clients, fostering an environment that promotes healing and personal growth. This role involves leading, guiding, and supporting the Guest Service Specialists (GSS) team, overseeing daily operations, and ensuring that all client and facility needs are met in a timely and compassionate manner. Additionally, this position oversees property maintenance, ensuring the facility remains safe, clean, and fully operational. The Guest Services Supervisor reports directly to the Facility Manager and works closely with other departments to ensure smooth facility operations. 

The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.

The salary for this role is $70,000.
The shift for this role is Monday through Friday, 8am to 5pm. 

Pictured: You'll work at Meadowglade's residential facility. Our supportive home lifestyle and clinical treatment are geared towards a healthy transition into daily life and work, with healthy family and peer relationships.

Requirements: 

• Strong leadership and organizational skills with the ability to oversee both guest services and facility operations. 

• Ability to manage multiple priorities while ensuring high standards of client care and property maintenance. 

• Experience in staff supervision, administrative duties, and facility upkeep. 

• Valid driver’s license, auto insurance, and a clear DMV report. 

• First aid and CPR certification.  

• Good verbal and written communication skills. 

• Basic Computer skills i.e., internet, email, Excel and Word. 

Education and Experience:  

• Possesses a High School diploma or GED; Associates or Bachelor’s degree preferred. 

• Demonstrates a genuine desire to work with the population served. 

• Have a minimum of 3-5 years of related experience in the customer service field. 

• Experience managing subordinate team members. 

Physical Requirements:  

• Must be able to remain in a stationary position at least 50% of the time. 

• Must be able to lift and carry light objects and parcels (up to 25 lbs.) as an incidental part of their job. 

• The position needs to occasional move about inside and outside the facility, including stairs frequently. 

• Constantly operates a computer, phone and other office machinery. 

• Frequently communicates verbally with other employees, vendors, clients, etc. 

• Must be able to drive a vehicle. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Pictured: The Meadowglade house offers beautiful accommodations and a warm and welcoming environment.

Essential Functions and Responsibilities:  

• Ensure all client needs are met, maintaining order in the transitional living environment. 

• Provide leadership, training, and mentorship to the GSS team, ensuring they are equipped to care for the facility and clients effectively. 

• Onboard, coach, mentor and train GSS team members. 

• Provide direction for Performance Improvement Plans (PIP) for GSS team members as needed, ensuring professional growth and adherence to facility standards. 

• Supervise and coordinate GSS schedules to ensure adequate coverage, approving payroll through ADP while avoiding meal penalties. 

• Work closely with the Facility Manager, culinary team, clinical team, admissions, and cottage staff to ensure smooth transitions. 

• Enforce facility policies, address house violations, manage behavioral concerns, and facilitate client exits when necessary. 

• Develop and implement a diverse monthly calendar of activities tailored for all clients, including evening programs and an afternoon schedule for Intensive Outpatient Program (IOP) clients. 

• Conduct weekly audits of group programming to ensure documentation and quality standards are met. Train Lead GSS in the auditing process to maintain consistency. 

• Ensure compliance with Employee Handbook and Client Handbook policies among both staff and clients, addressing house violations as needed. 

• Report client progress or concerns to the Meadowglade Leadership and participate in weekly Clinical calls. 

• Log and document all events and incidents in the house for accurate record-keeping. 

• Receive and communicate updates from GSS, clinicians, and admissions to relevant staff members. 

   

Facility Operations & Maintenance: 

• Assists in overseeing property maintenance and ensure the facility remains clean, safe, and fully functional at all times. 

• Conduct routine facility inspections to identify and address maintenance concerns, ensuring the property meets a “hotel-ready” or “photo-shoot” ready standard. 

• Coordinate repairs, schedule maintenance services, obtain quotes, and liaise with vendors and/or Regional Property Manager as needed. 

• Maintain inventory and restock essential supplies, including cleaning and household items. 

• Assist with janitorial and housekeeping duties as needed, filling in during staff shortages. 

• Ensure facility equipment (e.g., pool table, spa, TVs) are operational and properly maintained. 

• Manage special projects such as vehicle maintenance, mail distribution, and coordinating service appointments. 

• Communicate all facility needs and updates to the Facility Manager in a timely manner. 

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Here at The Meadowglade, we understand that diet, emotional health, mental health, and physical health are all interrelated. Balanced nutritious and healthy meals are paramount to maintain and sustain rehabilitation and long-term healing.